The short version. Our platform is deployed inside your own environment and runs air-gapped. The evidence and case data you load into Kendraa stays in your tenancy — we do not collect, mine, or train on it. The data we collect directly is limited to what this marketing site and our business relationship require.
1. Who we are
Kendraa is a product of iKendraa Technologies Private Limited, a company incorporated in India. For any privacy question, or to exercise the rights described below, contact us at hello@kendraa.co.in.
2. What we collect
a. Marketing website
When you browse kendraa.co.in we collect privacy-preserving, aggregate usage analytics via Cloudflare Web Analytics. This is cookieless and does not fingerprint or track you across sites. See our Cookie Policy for detail.
b. When you contact us
If you email us, book a demo, or talk to sales, we receive the information you choose to send — typically your name, work email, organisation, and the contents of your message. We use it solely to respond and to manage the relationship.
c. The eDiscovery platform
The Kendraa platform is deployed within your organisation’s own cloud environment. The documents, emails, custodial data, and investigative work product you process in it (“Customer Data”) reside in your tenancy and are controlled by you. As the platform vendor we act as a processor of Customer Data and only on your documented instructions; we are the controller only for the website and business-contact data in (a) and (b) above.
3. How we use personal data
- To operate, secure, and improve the marketing website.
- To respond to enquiries and provide demos, sales, and support.
- To administer contracts, billing, and our business records.
- To comply with legal obligations and protect our legal rights.
We do not sell personal data, and we do not use Customer Data to train AI models.
4. Legal bases
Where data-protection law requires a legal basis, we rely on: your consent (e.g. optional communications); the performance of a contract (providing the service you asked for); our legitimate interests in running and securing our business; and compliance with legal obligations.
5. Who we share with
We share personal data only with service providers who help us run the business under appropriate confidentiality and data-processing terms (for example, our analytics provider, email and cloud-hosting providers, and professional advisers), and where required by law. A current list of sub-processors relevant to a paid engagement is available on request. We do not share Customer Data with anyone — it never leaves your environment.
6. International transfers
Our marketing site and business systems are operated primarily from India. Where personal data is transferred across borders, we put appropriate safeguards in place as required by applicable law.
7. Retention
We keep website and business-contact data only as long as needed for the purposes above or as required by law, then delete or anonymise it. Customer Data retention is governed by your own configuration and your contract with us.
8. Security
We apply technical and organisational measures appropriate to the risk. The platform’s architecture — air-gapped and deployed inside your environment — is described on our Security page.
9. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent. To make a request, email hello@kendraa.co.in. For Customer Data, please direct requests to the organisation that operates the relevant Kendraa instance (the controller); we will assist them as their processor.
10. Children
Our website and platform are intended for business use and are not directed to children. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by a new “last updated” date at the top of this page.
12. Contact
Questions about this policy or your data? Write to us at hello@kendraa.co.in.